Mass Acceleration Motorsports Shipping & Return Policy

TURNAROUND TIME

The majority of orders containing items listed as “In Stock” will ship the same day if placed on a weekday before 1pm ET (12pm CT/ 11am MT/ 10am PT). Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.

TRANSIT TIMES

The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the selected parcel carrier. For specific delivery estimates, you can usually find detailed information on the carrier’s website or you can also contact one of our customer service representatives for specific details. As a general rule, UPS transit times are as follows:

Next Day Air – 1 Business Day
2nd Day Air – 2 Business Days
Premium 3-Day Service – 3-5 Business Days
Ground – 5-7 Business Days

OUT-OF-STOCK ORDERS

If an order is placed for a product that is labeled “Available on Backorder” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Mass Acceleration Motorsports reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply.

INTERNATIONAL SHIPPING

Mass Acceleration Motorsports ships packages all over the globe. If you would like to see an estimated cost of shipping an item(s) internationally, simply add the desired item(s) to your Shopping Cart and use the “Calculate Shipping” feature. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by Mass Acceleration Motorsports. By law, Mass Acceleration Motorsports is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, Mass Acceleration Motorsports reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies page.

DAMAGED / LOST SHIPMENT

If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Mass Acceleration Motorsports is not liable for damage claims that are denied due to customer negligence.

Conditions of Use

By visiting or purchasing from mxamotorsports.com, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Shipping Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Shipping Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at orders@mxamotorsports.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Mass Acceleration Motorsports

Attn: Returns

RMA #

3428 Denver Dr

Denver, NC 28037

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

●After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

●Mass Acceleration Motorsports does not refund shipping charges for returned items, and orders which qualified for free shipping will not receive a refund for the credited shipping charges.

●Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment.

●Refused or undeliverable orders may also be subject to return freigh fees, duties, taxes, customs charges or brokerage fees.

RESTOCKING FEE

●At the discretion of Mass Acceleration Motorsports, items purchased from MXAmotorsports.com may be subject to a restocking fee of up to 15% of the items purchased price.

EXCEPTIONS

The following items cannot be returned or exchanged:

● Open Box

● Used

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● Sale items are FINAL SALE and cannot be returned.

● Refund / Exchange WILL NOT be processed until receiving & inspecting returned item.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(704)-966-1860

orders@mxamotorsports.com